Gree air conditioner installation dispute: chaotic pricing of high-altitude operation fees was interviewed by the Consumer Association

Gree air conditioner installation dispute: chaotic pricing of high-altitude operation fees was interviewed by the Consumer Association

Recently, Gree air conditioners have been interviewed by consumer associations in many places due to the chaotic pricing of high-altitude operating fees in installation services, which has attracted widespread attention from the society. According to consumer complaints, the aerial work fee charged by Gree air conditioners during installation lacks a unified standard, and the charging amount in some areas is even several times different, resulting in damage to consumer rights. The following is a specific analysis of the event.

1. Event background

As a leading company in the domestic home appliance industry, Gree Air Conditioner has always been trusted by consumers. However, consumers in many places have recently reported that Gree air conditioners have problems such as opaque pricing for high-altitude operating fees and chaotic charging standards during the installation process. Some consumers are even charged aerial work fees of up to 1,000 yuan, while other users under the same conditions only need to pay 200 yuan, which is a huge difference.

2. Statistics of consumer complaint data

It can be seen from the table that the aerial work fees in different regions vary greatly, and the gap between the highest charge and the lowest charge is even more than 6 times. This pricing chaos seriously damages consumers' right to fair trading.

3. Consumer Association interviews Gree

In response to this issue, consumer associations in many places have held talks with Gree Air Conditioner, requiring it to standardize the charging standards for aerial work fees and clearly state the basis for charging. Gree Air Conditioning responded that it will formulate a unified charging standard as soon as possible and train installation service personnel to ensure that charges are transparent.

4. Industry Comparative Analysis

Compared with other air conditioning brands, the aerial operating fee problem of Gree air conditioning is particularly prominent. The following is a comparison of the aerial work fees of major air conditioning brands:

From the comparison, we can see that the aerial operating fee of Gree air conditioners is not only too large, but the charging standards are not publicized, which is in sharp contrast with other brands.

5. Consumer rights protection suggestions

Regarding this incident, the Consumer Association put forward the following suggestions:

1.Clarify the charging standards: Gree Air Conditioner should formulate a unified high-altitude operating fee standard as soon as possible and make it public to the public.

2.Strengthen service supervision: Enterprises should establish an installation service supervision mechanism to ensure transparency of fees and avoid random charges.

3.Consumer rights protection ways: When consumers encounter similar problems, they can complain to the local consumer association or protect their rights and interests through legal means.

6. Gree response and follow-up measures

Gree Air Conditioning official said that a special team has been set up to investigate the matter and promised to announce the rectification plan within 10 working days. At the same time, Gree will launch a standardization project for installation services to ensure that the charging standards across the country are consistent.

This incident not only exposed the loopholes in Gree Air Conditioner's service link, but also sounded the alarm for the after-sales service of the entire home appliance industry. There is a long way to go to protect consumer rights. Only by focusing on integrity can enterprises win market trust.

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